KFF ONLINE FAQ

The Kamloops Film Society is excited to offer the 2021 Kamloops Film Festival at the Twin Rivers Drive-In and KFF ONLINE.

Below is a list of frequently asked questions that will help you through the KFF ONLINE streaming experience. Should you need further assistance, staff will do their best to assist you. Please email info@thekfs.ca or call 236-425-3456 during business hours. Please keep in mind that we are a very small operation with limited resources in an unprecedented time. We will help as best as we can.

Tickets

HOW DO I PURCHASE A STREAMING TICKET?

CLICK HERE to browse what we currently have available to stream on KFF ONLINE. When you find something you like, click the “Learn More” button. Once the film page opens, press the “Get Tickets” button to purchase your stream.

Note: KFF ONLINE PASS holders must sign in first to receive their included films.

DO I NEED AN AGILE ACCOUNT TO STREAM KFF ONLINE FILMS?

Yes, you need an Agile account. If you have purchased tickets online to any films at KFF ONLINE you should already have an account. You can sign in with your member number, email address, or username. If you have forgotten your password, please follow the prompt to reset it.

If you do not have an account, you will be asked to create one during the checkout process.

DO KFS MEMBERS RECEIVE MEMBER PRICING OR FREE TICKETS?

KFS Members do not receive discounts on KFF ONLINE single tickets, KFF ONLINE passes, drive-in passes, or concession items. They DO receive discounts on drive-in single tickets, which can be purchased HERE

HOW DO I USE MY KFF ONLINE PASS?

Once you have purchased your KFF ONLINE pass, you will be emailed a confirmation with instructions on how to log in and purchase tickets. When you are ready to start watching films, simply log in and click the Watch Now button.

Remember to [sign in] with your customer account before you start watching films.

I HAVE A KFF ONLINE VOUCHER WITH A PROMO CODE (Agile-Specific Promotion Code), CAN I USE IT FOR KFF ONLINE FILMS?

Yes. Click the GET TICKETS button on the film page and enter the promo code when prompted. Once you have entered the promo code, your discounted ticket option will be available.

I HAVE A KFF ONLINE PASS VOUCHER WITH A PROMO CODE (Agile-Specific Promotion Code), CAN I USE IT FOR KFF ONLINE FILMS?

Yes. Go to the KFF ONLINE PASSES page, choose the pass that you have a voucher for, then enter the promo code when prompted. Once you have entered the promo code, your discounted pass option will be available. Once “purchased” the pass will work the same as a purchased pass.

I HAVE NOT RECEIVED MY CONFIRMATION EMAIL, WHAT SHOULD I DO?

Confirmation emails are sent automatically once your purchase is complete. If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders.

If you still cannot find the email, stream by going to the event page and press the “Watch Now” or “Click to Stream” button. You must be logged in to view the events.

ARE REFUNDS OR EXCHANGES AVAILABLE?

Once you have completed your purchase, refunds or exchanges are not available. Before completing your order, please ensure that you check your order is correct and that your browser and computer are compatible.

Streaming

WHAT IS STREAMING?

In this case, streaming simply means watching a video over your internet connection (instead of downloading a file to your computer). It’s immediate and available on demand with any device that’s connected to the internet. Anytime you watch a film on Netflix, or a video on YouTube, you’re streaming!

HOW DO I STREAM A FILM?

After getting a ticket, simply click the [WATCH NOW] button. This button appears on the confirmation page after purchase, in your confirmation email and on the film page.

You will be required to Sign In with your email address or username.

Watch on your computer, mobile phone or tablet:
Currently you can stream through the following web browsers: Google Chrome, Firefox, Safari, Microsoft Edge, and Opera. For both PC and Apple computers, we recommend that you use the latest version of your browser.

Note: Internet Explorer is not supported.

HOW TO WATCH:

Watch on your television:

On Apple TV (Generation 4 or higher only)
On KFF ONLINE, click on the “STREAM ON ANOTHER DEVICE” button, then the “WATCH ON ROKU, AMAZON FIRE OR APPLE TV” button at the top of your stream page to access your 9-digit voucher code. Open the AgileLINK Cinema app and enter the code to stream the film.

If you do not already have the AgileLINK Cinema app downloaded, search for AgileLINK Cinema in the App store and click “Get the App.”

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On Roku
On KFF ONLINE, click on the “STREAM ON ANOTHER DEVICE” button, then the “WATCH ON ROKU, AMAZON FIRE OR APPLE TV” button at the top of your stream page to access your 9-digit voucher code. Open the AgileLINK Cinema app and enter the code to stream the film.

If you do not already have the AgileLINK Cinema app downloaded, search for AgileLINK Cinema in the Roku channel store and click “Add Channel.”

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On FireTV
On KFF ONLINE, click on the “STREAM ON ANOTHER DEVICE” button, then the “WATCH ON ROKU, AMAZON FIRE OR APPLE TV” button at the top of your stream page to access your 9-digit voucher code. Open the AgileLINK Cinema app and enter the code to stream the film.

If you do not already have the AgileLINK Cinema app downloaded, search for AgileLINK Cinema in the Fire TV app store and click “Add Channel.”

Alternatively:

Screen Sharing (Chromecast & Apple TV)
You can stream films on Chromecast or Apple TV (all generations) by screen sharing your smartphone, tablet, or computer on the same Wi-Fi network. Instructions for screen sharing using your Apple TV using AirPlay can be found here. For information on screen sharing using your Chromecast, click here.

HDMI
If you have a laptop or nearby computer with an HDMI port, you can connect it directly to your television, using it as a second monitor. That said, connection details will depend on your setup. We recommend referencing your television’s manual for more information.

HOW LONG AFTER I PURCHASE DO I HAVE TO STREAM A FILM?

Unless otherwise indicated, all streams will be available for 24 hours from the moment you begin watching. When you purchased the film has no bearing on this, only when you START watching.

CAN I WATCH A FILM OR EVENT MORE THAN ONCE?

Yes. You can watch a film or event as many times as you like within your 24-hour window.

I AM NOT CURRENTLY IN KAMLOOPS. AM I ABLE TO STREAM A FILM?

It is possible to stream most of our films from inside Canada.

IS CLOSED CAPTIONING AVAILABLE?

Closed Captioning is not currently available, but we are working hard to get this built into our platform in the near future.

I AM RECEIVING THIS ERROR MESSAGE: “YOUR VOUCHER HAS BEEN REDEEMED BY A DIFFERENT IP ADDRESS.” WHAT DO I DO?

For security reasons, you must view your film on the same WiFi network or Internet connection. Once you start your stream in one location, you cannot continue viewing it in another location or on a different network—for example, if you start watching at home and try to restart at a friend’s house. To stream on multiple devices in once location, make sure all devices are connected to the same network.

WHEN CAN I BEGIN STREAMING MY FILMS?

KFF 2021 films are available to stream beginning on April 21, 2021. You can stream by clicking on the “Watch Film” button in your confirmation email or on the film page.

HOW LONG AFTER MY PURCHASE DO I HAVE TO STREAM A FILM?

KFF 2021 films are available to purchase until May 2, 2021, but can be viewed until May 9, 2021. The “available until” date will appear under the title of the film on each page.

All streams are available for 24 hours from the moment you begin watching.

RECOMMENDED DEVICE COMPATIBLITY

What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

Mac OSX 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () in the bottom right-hand side of the player. 

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Why do I see a black screen if I am watching content with AirPay on my TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.